The Qualities that Distinguish Good from Great Service In 2025

Legal teams incorporating partnership, service and transparency more comprehensively into their representation will stand out and create a competitive advantage in 2025, particularly given the heightened preferences for automation and self-service options.

4 minute read January 01, 2025 at 12:11 AM
By
Ari Kaplan
The Qualities that Distinguish Good from Great Service In 2025

I have been surveying corporate leaders for over a decade about trends and preferences in their relationships with third-party providers and outside counsel for the E-Discovery Unfiltered report. The qualities that matter most to them typically relate to partnership, service and transparency.

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