I have been surveying corporate leaders for over a decade about trends and preferences in their relationships with third-party providers and outside counsel for the E-Discovery Unfiltered report. The qualities that matter most to them typically relate to partnership, service and transparency.
The Qualities that Distinguish Good from Great Service In 2025
Legal teams incorporating partnership, service and transparency more comprehensively into their representation will stand out and create a competitive advantage in 2025, particularly given the heightened preferences for automation and self-service options.
By
Ari Kaplan
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