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Want Clear Insight from Clients? Try a Client Advisory Board

Technical excellence alone is no longer enough for corporate clients. They want responsiveness and a real understanding of how their industry operates. A structured client feedback program is now essential, not optional, and firms that have built one have a competitive advantage.

8 minute read July 01, 2026 at 12:03 AM
By
Beth Huffman
Want Clear Insight from Clients? Try a Client Advisory Board

Law firms spend an extraordinary amount of time discussing what clients want without ever asking them. Strategic discussions and decisions regarding service delivery, billing, political positioning and social media practices are based on assumptions.

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