Features
Understanding Your Clients' Changing Needs In a Post-Pandemic Legal Market
If it was challenging to get facetime with clients pre-pandemic, that challenge has only multiplied in the post-pandemic world. As firms look for creative ways to reconnect with clients, client interviews and surveys have become more important than ever for ensuring client satisfaction, loyalty and profitability.
Features
Stakeholders: How to See Things from the Client's Perspective
Without hearing the Voice of the Customer (or Client), we risk missing the mark in our strategy, messaging and positioning, as well as delivery of work, product and service, operations, technology, staffing and so forth — in short, we potentially miss on everything.
Features
The Queen's Gambit: Vetting Costs and Other Factors In Hiring a Tech Vendor
There are numerous "gameplays" to reduce risks when selecting and hiring a technology vendor. With each mitigating factor you incorporate into your contracting playbook, prepare to incur additional costs.
Features
Virtual Reality or the New Reality of Virtual Practice?
In response to the worst period on record for cyber attacks, the ABA published Formal Opinion 498 to address practicing law outside of the traditional brick-and-mortar office environment. It reminds lawyers that while the ABA Model Rules permit virtual practice, they provide minimum requirements and recommendations for virtual practice, particularly in the areas of competence, confidentiality and supervision.
Features
Strategy vs. Tactics: Two Sides of a Difficult Coin
With each successive large-scale cyber attack, it is slowly becoming clear that ransomware attacks are targeting the critical infrastructure of the most powerful country on the planet. Understanding the strategy, and tactics of our opponents, as well as the strategy and the tactics we implement as a response are vital to victory.
Features
The Queen's Gambit: A Proactive Approach to Reducing Technology Vendors' Contracting Risk
There are numerous "gameplays" to reduce risks when selecting and hiring a technology vendor. Whether you are able to accept a risk and to what extent are not always clear. Just know that, like in chess, your opening move to an IT deal can be your most powerful.
Features
The Future of Litigation Workflow: Reimagining Technology and Process in the Next Decade
Hear what a cross-section of law firm leaders say about how the pandemic has impacted litigation in the short- and long-term.
Features
Work from Home Could Lead to Higher Cyber Insurance Claims
A look at the main software and application categories that increased during remote work and the vast implications for user privacy, corporate cybersecurity and cyber insurance.
Features
Biden Administration Budget 2022: Employer Sponsored Death Benefits a Forgotten Planning Tool
Part Two of a Two-Part Article Part Two provides more scenarios under which an Employer-Sponsored Death Benefit plan may be assigned, based on IRS memoranda.
Features
Make Law Firm Culture Part of the Equation In a Potential Career Move
When you are looking to make a career move, be sure to learn about the potential employer's culture before you accept an offer. It is important to select not only a great place to work, but a place that is the right choice for you as an individual.
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