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DEVELOPING A CLIENT RETENTION ROADMAP
October 22, 2010
DEVELOPING A CLIENT RETENTION ROADMAP - At the Closers Group, we emphasize our RED ZONE approach. Built on the premise of the last 20 yards before the gaol line in football in which players need to be at their most strategic and best, our RED ZONE is where our clients "find 'em, meet'em, get 'em" - its where the 3 steps that lead up to winning a new engagement must happen. However, perhaps even more…
THE 60/40 RULE FOR CLIENT ATTENTION AND CLIENT RETENTION: LISTENING
October 15, 2010
THE 60/40 RULE FOR CLIENT ATTENTION AND CLIENT RETENTION: LISTENING What's the best way to ensure that you're giving your cloient the attention and focus s/he deserves and that they will pay attention to what yu have to say? Try following the 60/40 rule, where you get the client talking 60% of the time and formulate your responses in a way that takes up a smaller percentage of the conversation. The iconic author and poet Henry David…
<b><i>BREAKING NEWS:</i></b> Ninth Circuit Grants Stay of 'Don't Ask, Don't Tell' Injunction
October 12, 2010
A federal appeals court on Oct. 20 granted the government's emergency motion for a temporary stay of a worldwide injunction barring enforcement of "don't ask, don't tell," the military's ban on openly gay service members.
<b><i>BREAKING NEWS:</i></b> Ninth Circuit Grants Stay of 'Don't Ask, Don't Tell' Injunction
October 12, 2010
A federal appeals court on Oct. 20 granted the government's emergency motion for a temporary stay of a worldwide injunction barring enforcement of "don't ask, don't tell," the military's ban on openly gay service members.
Case Briefs
October 11, 2010
Highlights from the latest insurance cases from around the country.
ERISA Deference: No Exceptions
October 11, 2010
With its 2010 decision of <i>Conkright v. Frommert</i>, the Supreme Court has once again opted to resist a proposed carve-out to the general rule of deference to ERISA plan administrators &mdash; this time in situations where an administrator's first attempt to construe an ERISA plan has been held by the reviewing court to be unreasonable.
NJ Court Clarifies Policyholders' Right to Recover Out-of-State Coverage Counsel Fees
October 11, 2010
According to the New Jersey Supreme Court in <i>Myron Corp. v. Atlantic Mutual Insurance Co.</i>, a policyholder's right to recover counsel fees extends even to those fees incurred defending against an insurer-initiated, out-of-state declaratory judgment action.
Japan's Proposed Deregulation
September 30, 2010
It has recently been reported that the Japan Ministry of Justice has decided to revise its Practicing Attorney Law to allow a foreign law firm to conduct its law practice in Japan through a Legal Professional Corporation. These revisions may be submitted to the Extraordinary Diet session this autumn for introduction in 2012.
Eckert Seamans Hires Business Development Director
September 30, 2010
Eckert Seamans Cherin &amp; Mellott CEO Timothy P. Ryan makes no bones about the fact that not all of his firm's attorneys were born with the sales gene. Here's how the firm solved the problem.
A Review of Realization
September 30, 2010
Examining realization is important to maintaining good fiscal health in a law firm. This article provides the most common areas to begin review.

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