The Legal Service Desk: Innovating Best Practices
May 27, 2010
Headaches caused by staffing problems, insufficient infrastructure and lack of tracking and reporting capabilities have led to some profound innovations and newly adopted best practices. Doing "more with less" is no longer a moniker, but a way of life for many of these firms. Designed out of pure necessity, five distinct best practices have emerged ' strategic investment in service desk analysts, expanded service availability, comparative reporting, team ownership development and reporting.
Do Cyber-Attacks Require a 'Duty to Assist'?
May 27, 2010
As yet, however, there is no "duty to assist" in cyberspace. That needs to change. Concerns about new kinds of pirates and a new form of attack ' the "cyber-attack" ' currently fill our newspapers and preoccupy policymakers.
What It Takes to Succeed in Online Marketing
May 27, 2010
How difficult is it for these potential clients to find a particular firm online and, once they do, are they motivated enough by what they find to take the next step and contact that firm? Some lawyers embrace online marketing and do it well, while others make mistakes that cost them clients, money and time.
Lawyers' Ethical Stumbles Increase Online
May 27, 2010
It's not as if lawyers never misbehaved before. But now they're making the same old mistakes ' soliciting for sex, slamming judges, talking trash about clients ' online, leaving a digital trail for bar counsel to follow.
<b><i>Commentary:</b></i> Cybersecurity Needs Public Notice
May 27, 2010
There is an important debate unfolding across government and the private sector over a critical national security issue: how to secure America's information networks from cybersabotage, espionage and attacks. Congress, the executive branch and the private sector must all do a better job of engaging the public on decisions that are so important.
How to Fight Digital Disparagement
May 27, 2010
As any manager knows, letting employees go is never easy. The process becomes much more difficult when an angry former employee seeks to damage the company's reputation by launching a public campaign of disparaging remarks online and in the media. Left unchallenged, such a campaign can tarnish the company's image among potential investors, customers, and its own employees. By taking proactive measures, however, a company significantly can reduce the chances of falling prey to a smear campaign.
Cameo Clips
May 27, 2010
COPYRIGHT DAMAGES/STATUTORY 'WORK'<br>COPYRIGHT JURISDICTION/RELATED CONTRACT CLAIMS
e-Tailing Keeps On Sailing
May 27, 2010
e-Commerce sales appear to be continuing their slow upswing, according to statistics from the U.S. Census Bureau. Figures for the first quarter of 2010, released last month, show estimated e-retail spending up 1.5% over the fourth quarter of 2009.
Protecting Domestic e-Commerce
May 27, 2010
As anyone, whether an attorney or not, might guess, the Internet has created in e-commerce more opportunity than ever for counterfeit goods to be displayed, bartered and sold. Human nature being what it is, an unprecedented number of individuals who feel that they are beyond the reach of U.S. law have fueled an historically high level of foreign counterfeit-goods transactions, resulting in many millions of dollars of economic damage to America.
