Discussion of a survey that highlights what the client is really thinking, and how law firms can effectively respond.
Bruce Alltop
Editor's Note: Recently, a law firm marketing expert shared with us a survey that highlights what the client is really thinking, and how law firms can effectively respond.
Given the level of focus placed on client teams, industry teams, and client feedback by our law firm clients over the past 18 months, it would appear that firms are not only seeking out the voice of the client, but they are listening and taking action.
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