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The Administrative Services Hat Trick

By J. Mark Santiago

A “hat trick” is a sports metaphor and occurs when three goals are scored by a single individual in a single game. Hat tricks do not occur often (and for some reason appear to occur most frequently in hockey games), but when they do the fans react with great enthusiasm, a lot of cheering and at least in the games I have attended, a lot of spilt beer.

I was recently reminded of this expression at the ALA annual conference in Denver. I was speaking on how law firms could provide better administrative support for their attorneys and how alternative strategies were being deployed by some law firms to achieve those goals.

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