Voice of the Client: Chief Client Service, Experience and Value Officers in Law Firms

Artificial intelligence is rapidly embedding itself into legal workflows, but much of the conversation treats all use cases as if they carry the same level of risk, even if they do not. The more useful question is not whether AI works, but where it can be safely applied and where it cannot.

AI-savvy lawyering is already something that clients are starting to demand. The technology is capable; the challenge now is cultural and organizational change.

There is a difference between deploying AI in an existing workflow and rethinking how legal work gets done. The organizations seeing more fundamental change are the ones redesigning their operating model around what the technology makes possible.

If junior attorneys are prevented from doing the hard work of rowing the oars by an entirely cost-efficient AI-model, they may lose the years of on-the-job training needed to become those experienced senior attorneys that can take the helm.