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When Being a Star Rainmaker is Not Enough: Why EQ Leads to Even Better Business Results
Robert is a well-respected successful rainmaker at his firm. Katie, also a partner, has been with the firm for many years and is known for delivering stellar client service and having deep knowledge and expertise in her practice area, though she does not bring in business.
In meetings, Robert tends to dominate conversations and take up most of the "air space," rarely asking for or considering the input of others, including Katie. Because Katie is more reserved and reflective, she takes more time than Robert to think things through before forming her opinion so she becomes resentful when Robert does not solicit her input or give her time to share her opinion before making a decision and moving onto something else. This especially bothers Katie since she is typically the one with the most knowledge on the matter at hand so she feels like he confidently makes decisions without fully understanding or addressing the question before him. Katie becomes turned off by his behavior because she feels like he constantly steamrolls over her, never considering or valuing her input.
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