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Client Maximization: Doing Well by Doing the Right Things
Making the most of your firm's client base need not be a costly undertaking. There are several steps a firm of any size can undertake to improve client experiences, ultimately, while also increasing the firm's chances of thriving. Here's what you can do.
Identify your best clients. Whether you define "best" by revenue, by intellectual challenge, by rapport, by target market, or other criteria, flag the clients you'd most like to keep and grow. While the Pareto Principle (also known as the 80/20 rule) would predict that 80% of your revenues come from the top 20% of your clients, at least one analysis showed that 13% of the firm's client base produced 87% of its revenues. If time is limited, and it always is, it makes sense to focus on the clients at the top. In most law firms, giant oaks do not from little acorns grow. Of course, you can and should identify future star clients and include them in the "best" category. Common sense should prevail.
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Bit Parts
Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights
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“Baseball arbitration” refers to the process used in Major League Baseball in which if an eligible player's representative and the club ownership cannot reach a compensation agreement through negotiation, each party enters a final submission and during a formal hearing each side — player and management — presents its case and then the designated panel of arbitrators chooses one of the salary bids with no other result being allowed. This method has become increasingly popular even beyond the sport of baseball.
Disconnect Between In-House and Outside Counsel
'Disconnect Between In-House and Outside Counsel is a continuation of the discussion of client expectations and the disconnect that often occurs. And although the outside attorneys should be pursuing how inside-counsel actually think, inside counsel should make an effort to impart this information without waiting to be asked.