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There is nothing worse than meeting with your client and discovering to your surprise they are having discussions, good or bad, with other members of your firm. Such dissonance within the firm can undermine the trust of your clients and compromise your business development and client retention efforts. From a client perspective, these missteps tarnish their experience with your firm. From the firm perspective, instead of working to expand business with these clients, you must now fight to repair the relationship. In today’s time-constrained law firm, however, it is often difficult to track such client engagements, let alone manage or understand them. Fortunately, advances in client relationship management (CRM) software can help connect lawyers across the firm, allowing them to compete as one firm and build on the successful results they have already delivered for clients.
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By Ari Kaplan
Hear what a cross-section of law firm leaders say about how the pandemic has impacted litigation in the short- and long-term.
By Anthony Davies
The success of the decentralized law firm depends in some part on how well firms can shift “hoteling” from the negative connotation of “losing my desk” to the positive connotation of “having a hotel-like experience” as is the case in the Big 4.
By Lawrence L. Bell
Part Two of a Two-Part Article
Part Two provides more scenarios under which an Employer-Sponsored Death Benefit plan may be assigned, based on IRS memoranda.
By Sharon Meit Abrahams
When you are looking to make a career move, be sure to learn about the potential employer’s culture before you accept an offer. It is important to select not only a great place to work, but a place that is the right choice for you as an individual.