How Cultivating Existing Client Relationships Can Boost Business Development

Strategic business development is critical to support firm growth, and CRM software is the backbone of a data-driven approach. It not only helps your firm prospect for future clients, but also helps you strengthen and expand existing client relationships. If you are going to manage your relationship with a client in a truly holistic way that builds trust and confidence, you need to know who from within your firm has relationships with the client at every level of the organization. You also need to understand the nature of those relationships, the different means of communication (e.g., meetings, emails, calls) and the frequency of engagement. Finally, once you have this unified view, you need to make it readily available and easily accessible to everyone who needs it within your organization. All of this relationship data already exists – you merely need the right technologies to unlock its power and potential.