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Law Firm Marketing and Business Development Legal Operations

Using Process Improvement and LPM for Competitive Advantages in Pricing and Fee Arrangements

This article explores the connection between process improvement, project management, and pricing. Clients want budget predictability, options in fee arrangements, and value. The firms that do this well, regardless of their size or location, will have the competitive advantage.


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The legal profession has experienced significant paradigm shifts in how it operates and practices. Law firms and legal departments are reshaping business models and reviewing workflows for more streamlined and cost-effective approaches for both legal and business processes. Overall, our view is that the legal profession is making progress, sometimes rapidly and dramatically, sometimes incrementally; regardless, we see fundamental and irreversible transformation — and this is both necessary and positive.

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