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Law Firm Management Law Firm Marketing and Business Development Legal Operations

The Difference Between Service and Hospitality

Today, we see outsourcing accelerating as the pandemic has served to highlight the traditional benefits of outsourcing: cost reduction, flexibility, expertise and efficiency. But providers need to do something more to increase satisfaction rates among their law firm clients.


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Law firms large and small have been outsourcing onsite office services for many years. From the mailroom and reprographics center to records management and word processing, there is an outsourcing provider ready to take these services off firms’ hands. Over the past decade or so, we’ve seen outsourcing on the rise as firms take steps to address a changing market for law firm services, including:

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