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Features

Do a Lateral's Clients Move With Them? Image

Do a Lateral's Clients Move With Them?

Eric Dewey

There is no way to guarantee a lateral's clients will make the move to a new firm. But a series of questions can examine the quality of these relationships and the likelihood that the client will move with the lateral candidate.

Features

CA Court of Appeal Offers Insight on Business Consulting vs. Legal Services In Entertainment Case Image

CA Court of Appeal Offers Insight on Business Consulting vs. Legal Services In Entertainment Case

Stan Soocher

The question has been frequently debated in the legal community: What is the difference between an attorney providing business consulting services or acting as legal counsel? The California Court of Appeal recently issued an opinion on the concern.

Features

In the New Year, Be Sure to Highlight Client Service Skills Image

In the New Year, Be Sure to Highlight Client Service Skills

Sharon Meit Abrahams

Demonstrating client service before the engagement serves attorneys well into the ongoing relationship. This checklist can help professionals discuss important topics with new clients and demonstrates their skills in quality client service.

Features

Law Firms and the Rise of Hospitality Image

Law Firms and the Rise of Hospitality

Anthony Davies

The law firm office cannot remain unchanged, as if frozen in time set to some date prior to the onset of pandemic, when the terms and meaning have all changed. In fact, the office must now provide benefits or an experience the lawyers and staff cannot get at home.

Features

Highlight Client Service Skills In the New Year Image

Highlight Client Service Skills In the New Year

Sharon Meit Abrahams

Attorneys need their clients to see them as a trusted advisor and partner in their legal solutions. If the lawyer takes time at the beginning of the relationship to establish expectations, then future conflicts can be avoided or resolved more quickly.

Features

Understanding Your Clients' Changing Needs In a Post-Pandemic Legal Market Image

Understanding Your Clients' Changing Needs In a Post-Pandemic Legal Market

Marci Krufka Taylor

If it was challenging to get facetime with clients pre-pandemic, that challenge has only multiplied in the post-pandemic world. As firms look for creative ways to reconnect with clients, client interviews and surveys have become more important than ever for ensuring client satisfaction, loyalty and profitability.

Features

Stakeholders: How to See Things from the Client's Perspective Image

Stakeholders: How to See Things from the Client's Perspective

Catherine Alman MacDonagh

Without hearing the Voice of the Customer (or Client), we risk missing the mark in our strategy, messaging and positioning, as well as delivery of work, product and service, operations, technology, staffing and so forth — in short, we potentially miss on everything.

Features

Voice of the Client: Stakeholders: How to Hear the Voices of the Clients and See Things from their Perspective Image

Voice of the Client: Stakeholders: How to Hear the Voices of the Clients and See Things from their Perspective

Catherine Alman MacDonagh

Without the Voice of the Customer (or Client), we risk missing the mark in our strategy, messaging, and positioning, as well as delivery of work, product and service, operations, technology, staffing, and so forth — in short, we potentially miss on everything.

Features

Beyond Se Habla Español: Changing How Attorneys Market to the Growing Hispanic Population Image

Beyond Se Habla Español: Changing How Attorneys Market to the Growing Hispanic Population

Natalie Fragkouli & Liel Levy

Law firms frequently lack the appropriate marketing strategies to engage the growing U.S. Hispanic population. The lack of a cohesive strategy poses a risk to a law firm's current and future growth potential. This article explores practical insights for law firms that want to serve this rapidly expanding market.

Features

Closing the Information Security and Governance Gaps In the New Operational Model Image

Closing the Information Security and Governance Gaps In the New Operational Model

Kyle Reese & Nathan Curtis

In 2020, information governance may have been sacrificed in the face of an urgent, global crisis. As understandable as that is, it's time now to step back and assess best practices for the new operational model that is here to stay.

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