Law Firm Client Relationships

  • Voice of the Client: General Counsel's Top Concerns and Other Takeaways From A GC Panel

    While General Counsel are becoming involved in more areas of the business, especially as a result of COVID, their core responsibility remains enterprise risk. The conversation at a recent general counsel panel at the Southern California Marketing Partners Forum examined the evolution of the Chief Legal Officer and General Counsel roles, especially in light of increasingly lean staffs and support and the ways in which outside counsel may be well-positioned to help bring more resources, more support, and more collaboration to the relationship.

    April 01, 2023Eric Dewey

  • Business Development Strategies to Inspire Trust and Confidence

    People refer business to those they like and trust, and both are equally important. Someone may believe we are the best at what we do, but if they don't really like us, they are not going to refer business to us. So, how do we begin to inspire trust and confidence in the first meeting?

    April 01, 2023Stephanie Friese

  • Legal Industry 'Ripe for Disruption'

    While the law firm model has historically rewarded inefficiencies, recent trends show that model is reaching its expiration date.

    April 01, 2023Cassandre Coyer and Justin Henry

  • Top 7 Reasons Firms Are Leveraging Experience Data

    Looking forward, firms appear to be counting on rate increases to maintain profitability, but there are signs that clients are likely to be more resistant to further rate hikes as payments slow down and realization was in decline at the end of 2022.

    March 01, 2023Jason Noble

  • How to Give and Receive Feedback Effectively to Improve Team Performance

    The problem with giving feedback is that it often comes across as criticism. Human beings tend to react defensively, resulting in a denial of the feedback or worse, entrenchment in the behavior or attitude that may be derailing them in the first place? How can we give feedback in a way that minimizes defensiveness?

    January 01, 2023Mark Beese

  • Meeting Client Expectations

    The New Reality, for which law firms are scrambling to equip themselves, is that law firms no longer define their own service levels. Now it's the clients, and they have clear expectation parameters.

    December 01, 2022Alex Geisler

  • Unseen Champions: Hiring for Long-Term Success

    In the current talent war, many law firms are hunting for talent with a focus on traditional "industry experience" and prestigious educational backgrounds as familiar criteria in their candidate search process. But what if law firms are missing high value talent — on both the legal and administrative side — that may be right under their nose?

    November 01, 2022Corey Castillo