Features
  Voice of the Client: Map Processes and Workflows Together to REALLY Hear the Voice of the Client
Clients want better answers than "we are a fabulous, client centered team." They want to know what you are doing for real and how working with you will actually help them. Process improvement and project management are incredibly effective for this purpose.
Features
  Does Corporate Attorney-Client Privilege Extend to Company Executive?
The question of when does company counsel also represent a company executive often comes up in white-collar issue investigations.
Features
  Why a Mutuality of Services Mindset In Legal Makes for A Better Post-COVID Culture
In the legal industry, transitioning to a culture of care poses more of a challenge to law firms than other businesses. What is needed now is for attorneys to seize the chance to reshape their profession and strengthen their position as leaders of our society.
Features
  Providing Superior Value to Clients In a Rocky Economic Climate
What kinds of firms are best positioned to provide superior value to clients and why this is such a critical consideration in the current economic climate.
Features
  AI Is Calling Time On the Billable Hour
The game has changed substantially for law firms today — the evolution of the legal business model is underway and artificial intelligence (AI) is playing a big role in calling time on the billable hour.
Features
  Implications of Transfer of Attorney-Client Privilege In Bankruptcy Cases
One of the most misunderstood areas of law for non-bankruptcy and bankruptcy attorneys alike is the attorney-client privilege, including the scope of the privilege, who holds it, and when and by whom it can be waived. As is often the case, in bankruptcy, additional complexities arise.
Features
  Professional Development: Three Essential Muscles Law Marketers Must Flex While the COVID-19 Crisis Continues
During times of uncertainty lawyers can hunker down and wait it out, hoping that an opportunity to reengage with clients will present itself. Or they can lean into their discomfort and suspend their self-interest, meeting clients where they are even when there may be no immediate billable work or new business to be had. The latter approach creates a meaningful opportunity for lawyers to deepen relationships and set themselves apart from the pack.
Features
  Competitive Intelligence: Back to Basics In Times of Uncertainty
One of the keys to success in competitive intelligence is communication. Effective communication builds rapport with your clients, which, in turn, builds trust and instills confidence that you will be able to get what they need to achieve their goals. During the COVID-19 pandemic, these elements of trust and rapport have never been more important. In times of stress, there is no time, and it's harder, to build trust and instill confidence.
Features
  Back to Basics In Times of Uncertainty
One of the keys to success in competitive intelligence is communication. Effective communication builds rapport with your clients, which, in turn, builds trust and instills confidence that you will be able to get what they need to achieve their goals. In the last few months, this element of trust and rapport has never been more important.
Features
  If 2020 Is a Wash, Make 2021 Better By Setting a Marketing Strategy
If you're feeling drained or unsure what the next year will bring, try doing something optimistic and strategic. Try working on your 2021 budget.
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